Privacy Policy
Effective Date: 1/06/2020
Last Updated: 1/07/2025
At Tech Domain, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you interact with our website, services, or employees. It also describes your rights and how you can exercise them.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Who We Are
Tech Domain is IT Managed Services company operating globally. We offer on-site support for our customers. As part of our operations, we may collect and process personal data from individuals, clients, and website visitors worldwide.
2. Information We Collect
We collect information to provide better services to all our users. This includes:
(i). Personal Information You Provide to Us Directly
- Full name
- Email address
- Phone number
- Company name and job title
- Billing and shipping addresses
- Any additional information submitted through contact forms or service requests
(ii). Information Collected Automatically
When you visit our website, we may collect certain information automatically through cookies and analytics tools:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited and time spent
- Referral source
(iii). Information from Third Parties
We may receive information from:
- Our business partners
- Public databases
- Marketing service providers
- Social media platforms (if you interact with our content there)
3. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide our products and services to you
- To personalize and enhance your user experience
- To communicate with you about service updates, support requests, or marketing promotions (with your consent)
- To process transactions and manage billing and payments
- To comply with legal or regulatory obligations
- To detect and prevent fraudulent or unauthorized activity
4. Legal Basis for Processing (for EU/UK Residents)
Under the General Data Protection Regulation (GDPR), we process your personal data based on one or more of the following legal bases:
- Your consent
- The necessity of processing for the performance of a contract
- Compliance with a legal obligation
- Our legitimate interests (such as improving our services or marketing relevant products)
5. How We Share Your Information
We do not sell or rent your personal data to third parties. However, we may share your data with trusted third parties under strict confidentiality agreements, including:
- Service providers and vendors: for web hosting, payment processing, IT support, analytics, or CRM tools
- Legal authorities: when required to comply with legal obligations or respond to lawful requests
- Business transfers: in case of a merger, acquisition, or asset sale
All third parties are required to process your data in accordance with this Privacy Policy and applicable data protection laws.
6. International Data Transfers
Your information may be transferred to and processed in countries other than your own, including the United States, European Union, Australia, or others. We ensure all international transfers comply with relevant data protection laws and are secured with standard contractual clauses or equivalent legal safeguards.
7. Data Security
We implement strong technical and organizational measures to secure your personal information against loss, misuse, or unauthorized access. These include:
- Encryption of data during transmission
- Access control and authentication mechanisms
- Secure servers and firewalls
- Staff training and awareness
Despite our efforts, no method of transmission over the internet is 100% secure.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements. When data is no longer required, we securely delete or anonymize it.
9. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights:
- Access – Request a copy of your personal data
- Correction – Request to update or correct inaccuracies
- Deletion – Request to delete your data under certain conditions
- Restriction – Ask us to limit the processing of your data
- Objection – Object to the processing of your data for direct marketing or other reasons
- Data Portability – Request a copy of your data in a structured, machine-readable format
- Withdraw Consent – If we rely on your consent, you may withdraw it at any time
To exercise these rights, contact us using the information below.
10. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Improve functionality and performance
- Understand user behaviour
- Serve targeted advertising
You can manage or disable cookies via your browser settings. For more details, refer to our [Cookie Policy].
11. Children’s Privacy
Our services are not intended for individuals under the age of 13 (or equivalent minimum age in your jurisdiction). We do not knowingly collect personal data from children. If we become aware we’ve collected data from a child without parental consent, we will delete it.
12. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please read their privacy policies before submitting any information.
13. Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised “Effective Date.” We encourage you to review the policy regularly.
14. Account Deletion
Steps to Delete an Account:
To delete your account, follow these steps:
- The user must be logged in.
- Navigate to My Profile.
- Select Edit Profile.
- Scroll to the bottom of the page and tap on Delete Account.
- Confirm the action when prompted to permanently delete your account.
(i). Consequences of Deleting an Account:
- All personal data, saved preferences, and activity history will be permanently deleted.
- You will no longer have access to your account.
- Any connected services or subscriptions linked to your account will be automatically canceled.
- All in-app progress, messages, or uploaded content (if any) will be lost.
(ii). Data Retention After Deletion:
- Retained data will not be used for marketing or shared with third parties.
- All retained data will be securely stored and automatically deleted after the required retention period.
- The standard retention period is 30 days in compliance with legal or regulatory obligations.
- Users may contact support to inquire about retention to their account.
(iii). Legal Disclaimers:
- Certain data may be retained for a longer period if required by law (e.g., tax records, fraud investigations, or dispute resolution).
- This retention is in compliance with applicable legal, regulatory, or contractual obligations.
- Retained data will be securely stored and protected during the retention period.
- Once the legal retention period ends, the data will be permanently deleted.
- Users will not be able to access or request deletion of such legally retained data until the retention obligation is fulfilled.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:
Tech Domain
Email: info@techdomain.com.au
Phone: +61 (02) 9158 3294
Address: 14 St Mirren Avenue, North Kellyville, NSW, 2155, Australia.
